Customer Advocacy Survey
We value your feedback to understand how likely you are to recommend our product/service.
About This Template
The Customer Advocacy Survey is designed to assess customer loyalty and satisfaction. It helps measure how likely customers are to recommend your product or service, which is crucial for understanding advocacy and potential growth opportunities.
Where it is used
- Measuring customer satisfaction and loyalty.
- Identifying brand advocates and influencers.
- Improving customer retention strategies.
Frequently Asked Questions
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What is a Customer Advocacy Survey?
It assesses how likely customers are to promote a brand through word-of-mouth, reviews, and referrals.
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Who should take this survey?
Loyal customers, brand ambassadors, and users who have engaged with advocacy programs.
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What key metrics does this survey measure?
Net Promoter Score (NPS), likelihood to recommend, brand loyalty, and advocacy behaviors.
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How can brands leverage customer advocacy insights?
By identifying brand champions, strengthening loyalty programs, and encouraging more referrals and testimonials.
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