Customer Advocacy Survey

The Customer Advocacy Survey is designed to assess customer loyalty and satisfaction. It helps measure how likely customers are to recommend your product or service, which is crucial for understanding advocacy and potential growth opportunities.

Where it is used

  • • Measuring customer satisfaction and loyalty.
  • • Identifying brand advocates and influencers.
  • • Improving customer retention strategies.

Customer Advocacy Survey

1. On a scale from 1 to 5, how likely are you to recommend our product/service to others?

Not likely Very likely

2. What has been your most positive experience with our product/service?

3. What improvements would make you more likely to recommend our product/service?

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4. How loyal do you feel to our brand?

Not loyal Very loyal

5. How much do you trust our product/service to meet your needs?

Not trusting Highly trusting

6. If you were to recommend our product/service, what would you say?

7. Have you ever referred our product/service to someone else?

8. Would you be more likely to refer our product/service if there were incentives?

9. How would you rate our brand reputation?

Poor Excellent

10. How satisfied are you with our product/service overall?

Very dissatisfied Very satisfied

Frequently Asked Questions

  • What is the purpose of this survey?

    To assess customer satisfaction, loyalty, and likelihood to recommend the product/service to others.

  • Who benefits from this survey?

    Marketing and customer success teams can use the data to improve retention and referral strategies.

  • How are the results used?

    Results help identify brand advocates, satisfaction gaps, and areas for improving customer experiences.