Exit Survey

An Exit Survey collects feedback from employees or customers who are leaving a company or service. It provides insights into reasons for departure, areas needing improvement, and opportunities for retention. These surveys are crucial for reducing employee turnover and improving customer retention strategies.

Where it is used

  • • Conducting employee exit interviews.
  • • Understanding why customers cancel subscriptions or services.
  • • Improving retention strategies based on feedback.

Exit Survey

1. What prompted your decision to leave [company/product/service]?

2. How satisfied were you with your overall experience at [company/product/service]?

3. How well did [company/product/service] meet your expectations?

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4. What aspects of [company/product/service] did you find most satisfying?

5. What aspects of [company/product/service] did you find most challenging or frustrating?

6. How likely are you to recommend [company/product/service] to others despite leaving?

7. Did you feel your contributions were valued by [company/product/service]?

8. How would you rate the support provided for your professional development?

9. What advice would you give to improve the experience for future employees/customers?

10. Would you consider returning to [company/product/service] in the future?

Frequently Asked Questions

  • What is an Exit Survey?

    It’s a survey designed to collect feedback from departing employees or customers about their reasons for leaving.

  • Why are exit surveys important?

    They help identify patterns in departures and provide actionable insights for retention strategies.

  • What types of questions are included?

    Questions about reasons for leaving, satisfaction with the experience, and areas for improvement.

  • Who should conduct this survey?

    HR teams for employees or customer success teams for clients.