Digital Experience Feedback Survey

A Digital Experience Feedback Survey is designed to capture user impressions of a website, app, or other digital platforms. The insights gathered help optimize navigation, content, and overall usability for enhanced customer satisfaction.

Where it is used

  • • Evaluating website or app usability.
  • • Improving the digital customer journey.
  • • Identifying technical or UX barriers.

Digital Experience Feedback Survey

1. How easy was it to navigate our platform?

Very difficult Very easy

2. How would you rate the speed of our platform?

How would you rate the speed of our platform?

3. What feature did you find most useful or enjoyable?

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4. Did you encounter any issues while using our platform?

5. If yes, please describe the issue you encountered.

6. How relevant was the content on our platform to your needs?

Not relevant Highly relevant

7. How appealing did you find the design of our platform?

Not appealing Very appealing

8. How does our platform compare to others you have used?

9. What improvements would you like to see on our platform?

10. How likely are you to recommend our platform to others?

Not likely Extremely likely

Frequently Asked Questions

  • Why conduct a Digital Experience Feedback Survey?

    To identify areas where the digital platform can be improved to enhance user satisfaction and engagement.

  • What key areas does this survey focus on?

    Ease of use, content relevance, speed, and overall experience.

  • Who benefits from this survey?

    UX/UI teams, developers, and marketing professionals seeking to improve digital engagement.