Customer Advocacy Survey
We value your feedback to understand how likely you are to recommend our product/service.
Survey Questions
On a scale from 1 to 5, how likely are you to recommend our product/service to others?
Type: scale (Required)
What has been your most positive experience with our product/service?
Type: text
What improvements would make you more likely to recommend our product/service?
Type: text
How loyal do you feel to our brand?
Type: scale (Required)
How much do you trust our product/service to meet your needs?
Type: scale (Required)
If you were to recommend our product/service, what would you say?
Type: text
Have you ever referred our product/service to someone else?
Type: radio (Required)
Would you be more likely to refer our product/service if there were incentives?
Type: radio (Required)
How would you rate our brand reputation?
Type: scale (Required)
How satisfied are you with our product/service overall?
Type: scale (Required)
How to Use This Template
- Measuring customer satisfaction and loyalty.
- Identifying brand advocates and influencers.
- Improving customer retention strategies.
Frequently Asked Questions
What is a Customer Advocacy Survey?
It assesses how likely customers are to promote a brand through word-of-mouth, reviews, and referrals.
Who should take this survey?
Loyal customers, brand ambassadors, and users who have engaged with advocacy programs.
What key metrics does this survey measure?
Net Promoter Score (NPS), likelihood to recommend, brand loyalty, and advocacy behaviors.
How can brands leverage customer advocacy insights?
By identifying brand champions, strengthening loyalty programs, and encouraging more referrals and testimonials.