Net Promoter Score Survey
Measure customer loyalty and satisfaction
Survey Questions
How likely are you to recommend our [product/service] to a friend or colleague?
Type: scale (Required)
What is the primary reason for the score you provided above?
Type: text (Required)
How well does our [product/service] meet your expectations?
Type: radio (Required)
How satisfied are you with the overall experience of using our [product/service]?
Type: radio (Required)
What specific feature or aspect of our [product/service] do you value the most?
Type: text (Required)
What improvements would make you more likely to recommend our [product/service]?
Type: text (Required)
How likely are you to continue using our [product/service] in the future?
Type: radio (Required)
How does our [product/service] compare to competitors you’ve tried?
Type: radio (Required)
How easy was it to use our [product/service] to achieve your goals?
Type: radio (Required)
How responsive has our customer support been to your needs related to our [product/service]?
Type: radio (Required)
How to Use This Template
- Measuring overall customer satisfaction and loyalty.
- Identifying promoters (loyal customers) and detractors (unsatisfied customers).
- Evaluating the effectiveness of customer service, product offerings, and marketing strategies.
Frequently Asked Questions
What is an NPS survey?
It’s a survey designed to measure customer loyalty by asking how likely customers are to recommend a company’s product or service.
Why is NPS important?
NPS helps businesses understand customer satisfaction, retention, and advocacy, providing actionable insights for growth.
What questions are typically asked in an NPS survey?
The main question is: "On a scale of 0-10, how likely are you to recommend [product/service] to a friend or colleague?"
How can NPS improve business strategies?
By identifying promoters and detractors, businesses can focus on retaining loyal customers and addressing concerns from dissatisfied ones.