xs

Customer Service Survey

Help us improve our customer service.

About This Template

A Customer Service Survey evaluates the quality of support your business provides. It gathers feedback on response times, problem resolution, and overall satisfaction with customer service interactions. This survey helps businesses improve their support systems, enhance customer experiences, and build trust.

Where it is used

  • Post-service interactions to evaluate support quality.
  • After resolving customer complaints or queries.
  • As part of periodic reviews for service teams.

Frequently Asked Questions

  • What is the purpose of a Customer Service Survey?

    It assesses how well a business’s customer support team meets customer needs.

  • What are common metrics in this survey?

    Response time, resolution effectiveness, friendliness, and overall satisfaction.

  • When should customers receive this survey?

    Immediately after a service interaction to capture accurate feedback.

  • How can businesses improve based on survey results?

    By refining training programs, optimizing response times, and personalizing service.

1. How satisfied are you with the customer service you received for our product/service?

2. How quickly was your issue with our product/service resolved?

3. How knowledgeable was the representative assisting you with our product/service?

Get This Template

Enter your email to receive this survey template and unlock all questions.

4. How courteous and professional was our support team?

5. How easy was it to contact customer service for assistance with our product/service?

6. How effective was the solution provided for your product/service issue?

7. How likely are you to contact our customer service again if you need help with our product/service?

8. Were there any barriers to receiving the help you needed for our product/service?

9. How would you rate your overall experience with our customer service team?

10. What improvements would you suggest for our customer service experience related to our product/service?

Related Templates

Customer Feedback Survey

Share your thoughts to help us serve you better.

Customer Loyalty Survey

Help us understand what drives your loyalty to our brand.

Churn Survey

Help us understand why customers leave and how we can improve.

Net Promoter Score Survey

Measure customer loyalty and satisfaction

Onboarding Survey

Help us improve our onboarding process.