Support Interaction Satisfaction Survey Prompts
Measure customer satisfaction with support team engagements.
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Features
- Real-time satisfaction alerts
- CRM system integration
- Resolution effectiveness scoring
Benefits
- Reduce support escalations
- Improve agent coaching
- Boost CSAT scores
Frequently Asked Questions
How to prevent survey fatigue?
- Implement 30-day cooling periods between surveys and exclude low-value interactions.
What defines a good response rate?
- Aim for 40-60% response rate through strategic timing and concise question design.
How to handle negative feedback?
- Route critical feedback to managers within 15 minutes with service recovery playbooks.
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