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Help Desk Resolution Survey Prompts

Post-interaction surveys to measure support effectiveness. Discover how these prompts can help you collect actionable insights, improve engagement, and drive...

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Features

  • Automatic ticket tagging
  • Sentiment analysis engine
  • Knowledge base gap detection

Benefits

  • Improve first-contact resolution
  • Identify agent training needs
  • Reduce customer churn

Frequently Asked Questions

When should post-resolution surveys be sent?
  • Trigger surveys 1-2 hours after ticket closure for accurate recall while emotions are fresh.
How to improve survey response rates?
  • Keep surveys under 2 minutes and assure customers their feedback drives service improvements.
What metrics indicate support success?
  • Track resolution satisfaction scores, escalations rates, and average handle time correlations.