Help Desk Resolution Survey Prompts
Post-interaction surveys to measure support effectiveness.
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Features
- Automatic ticket tagging
- Sentiment analysis engine
- Knowledge base gap detection
Benefits
- Improve first-contact resolution
- Identify agent training needs
- Reduce customer churn
Frequently Asked Questions
When should post-resolution surveys be sent?
- Trigger surveys 1-2 hours after ticket closure for accurate recall while emotions are fresh.
How to improve survey response rates?
- Keep surveys under 2 minutes and assure customers their feedback drives service improvements.
What metrics indicate support success?
- Track resolution satisfaction scores, escalations rates, and average handle time correlations.
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