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Employee Net Promoter Score Survey Prompts

Workforce loyalty and advocacy measurement system Discover how these prompts can help you collect actionable insights, improve engagement, and drive better r...

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Features

  • Sentiment trend analysis
  • Detractor recovery workflows
  • Benchmarking dashboards

Benefits

  • Identify company advocates
  • Predict retention risks
  • Improve workplace culture

Frequently Asked Questions

How does eNPS differ from traditional customer NPS measurement?
  • eNPS requires additional context analysis due to employment relationship complexities. While using the same 0-10 scale, employee responses must be triangulated with engagement data and tenure patterns. Implement follow-up questions specific to workplace experience and analyze results through organizational network analysis to identify influencer patterns.
What strategies effectively convert passive employees into promoters?
  • Develop targeted intervention programs based on promoter characteristics: 1) Leadership visibility initiatives 2) Impact amplification opportunities 3) Personalized growth plans. Use natural language processing on open-ended responses to identify key driver themes. Implement peer nomination systems for culture champions.
How to handle negative eNPS scores without compromising confidentiality?
  • Establish tiered response protocols: 1) Automated thank-you with escalation options 2) Anonymous manager feedback channels 3) Cross-functional task forces for systemic issues. Use text anonymization techniques on qualitative feedback. Conduct 'voice of employee' workshops to collaboratively address concerns.