Customer Support Survey Prompts
Generate detailed surveys to measure support quality and resolution effectiveness.
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Enter your email to receive our curated collection of ChatGPT prompts for customer support survey prompts.
Features
- Interaction-specific feedback prompts for different support channels
- Resolution quality assessment frameworks with multi-point validation
- Agent performance evaluation tools with developmental guidance
Benefits
- Identify support process bottlenecks to reduce resolution time
- Improve first-contact resolution rates with targeted agent training
- Enhance customer satisfaction by addressing specific support pain points
Frequently Asked Questions
When is the optimal time to send support satisfaction surveys?
- Our research shows sending surveys within 2-4 hours after ticket resolution provides the highest response rates and most accurate feedback while the experience remains fresh.
How can we reduce survey fatigue for frequent support users?
- Implement our adaptive sampling approach that varies survey frequency based on interaction volume, ensuring no customer receives more than one survey per week regardless of contact frequency.
What metrics best predict customer satisfaction with support?
- Our analysis shows first-contact resolution, agent knowledge, and effort required are the strongest predictors of overall support satisfaction, outweighing even resolution time.