Customer Journey Mapping Survey Prompts
Holistic measurement of cross-channel customer experiences.
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Features
- Touchpoint importance weighting
- Predictive experience modeling
- Journey stage segmentation
Benefits
- Identify journey pain points
- Optimize omnichannel engagement
- Increase customer lifetime value
Frequently Asked Questions
How long should journey surveys be?
- Limit to 8-10 minutes with progress indicators and save/resume functionality.
What's the best sampling method?
- Use stratified sampling across customer segments and journey stages for comprehensive insights.
How to prioritize improvement areas?
- Focus on high-impact/low-satisfaction touchpoints using importance-performance matrix analysis.
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