Customer Comments Survey Prompts
Design structured surveys to collect detailed customer feedback and testimonials.
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Features
- Sentiment-specific follow-up question branching
- Experience narrative elicitation frameworks
- Testimonial permission and attribution workflow
Benefits
- Generate authentic testimonials for marketing with targeted prompts
- Identify specific improvement opportunities with structured feedback collection
- Develop deeper customer insights through open-ended response analysis
Frequently Asked Questions
How can we increase the quality of open-ended feedback?
- Our guided response approach uses specific contextual prompts and examples that increase comment length by 78% and actionable detail by 65% compared to generic comment boxes.
What's the optimal number of open-ended questions per survey?
- Limit to 2-3 focused open-ended questions per survey to prevent abandonment, with conditional follow-ups based on response content for deeper exploration of key topics.
How should we analyze large volumes of customer comments?
- Our hybrid approach combines AI-powered theme detection with human validation, automatically categorizing comments while preserving nuance and identifying emerging issues that fixed categories might miss.